AA dropped my baggage in Miami by not having it with me on my flight to Talahassee, Fl and Once i lodged a grievance they gave me a file locator to check status. It took 3 times to have my luggage and I had to travel to Panama Town Aprt to get my luggage after Tallahassee Aprt acquired it and despatched it to Atlanta then to Personal computer by Delta.
making contact with a true particular person at AA client service is next to unattainable. The Website list a telephone number, that's for cargo and that only references a Website that is no help in any respect.
We purchased round excursion connecting flights via Charlotte from Boston to Aruba for eleven/28/2015. We paid out Furthermore for the “excess space†seating. No the place were being we informed that these “added space†seats did not offer a reclining possibility. After we arrived in Charlotte, we boarded flight 874 only to b explained to via the Captain that he needed to do some “routine upkeep†that may have a “few minutes†prior to we left, for the reason that he “wouldn't have the ability to leave Aruba in time†if he waited to have it performed finished there.
I am a disabled veteran that has to implement crutches which was really challenging for me. I had exclusively booked a flight that only experienced one halt to make sure I might have the capacity to make the journey.
On October twentieth of this yr I'd the unfortunate opportunity to fly American Airways from Myrtle Beach front to Jackson with the final leg currently being from Washington the Jackson. This was an eight pm flight (AA3879) which ought to have been a tranquil and considerably relaxing flight At the moment of night time but was become pure distress by a rude and unhelpful attendant. I didn’t get her identify mainly because her tag was turned backward but because she was the only attendant on the aircraft her identity shouldn’t be also not easy to type out. As I create this I notice the futility of my grievance due to the fact I'll arrive off sounding similar to a disgruntled passenger who exaggerates a Tale to generate a point. Be that as it could, I will let you know what happened understanding that the fellow sitting down next to me and also the girls over the aisle can verify what I say. The two women throughout the aisle get the job done with me and as we deplaned built the remark that “she definitely had it in to suit your needsâ€. I regulate a Particular investigations device for an insurance provider. We had gone to Myrtle Seashore for the seminar and needed to return by way of Washington. Our flight wasn't total but was in all probability 80 to 85 percent of capability. I'd the aisle seat of 10C. My seatmate was a pleasant youthful guy that I might explain as sturdy. He was all around 5 foot 9 inches and weighed 350# or so. He did all he could to confine himself to his Place allowed but some things just don’t function. The center armrest not merely wouldn't arrive down but couldn't even be observed as it was halfway of his proper shoulder. Even though I'm not large, I'd to take a seat at an awkward angle to fit during the seat due to the fact his ideal side would've been behind my still left shoulder if I made an effort to sit Typically during the seat. My strategy was to be sure the airplane had boarded In order not to get somebody else’s seat and afterwards shift to a far more comfy seat. I'd my eye around the window seat two rows up which was an exit row. A smallish Girl sat within the aisle seat and we would've all been cozy. Here is exactly where things disintegrate. As I had been watching for the doors to shut I used to be hunting up the aisle and found the attendant go in excess of to Stacy Pickering, our point out auditor who I took place to grasp, and say one thing to him and movement to an vacant row quite a few rows driving him. He thanked her and bought up to maneuver to the seat the attendant pointed him to. I heard the doors shut and a couple of minutes later the attendant walked to your back again And that i requested In case the airplane was thoroughly boarded.
Until I'd the chance to get Tracy Paul over the cell phone I could understand her and she or he was pretty properly
My spouse and I desire to praise our flight attendant whose identify was Rhonda. It's been many years considering the fact that we have been treated so royally by a flight attendant. Today, most flight attendants “do their career’, but Placing forth no additional effort. Rhonda radiated along with her love for her position and her delight in American Airways. I presume she is one of your senior flight attendants, by the way she offered herself. We want so that you can Get in touch with Rhonda and praise her for getting these kinds of an really excellent staff and Remarkable flight attendant.
I've tried, with no accomplishment to reach your purchaser service Section. I misinterpret the flight time on your flight 3530 and need to change it. I attempted contacting in 5 minutes of reserving this flight but have experienced no reaction.
I sincerely hope to get a favourable reply inside the next several days, so I can proceed working with American Airways for my vacation.
The definition of client service at American Airlines just isn't outlined in almost any known conditions. It doesn't tackle The shopper or indicate any service in the slightest degree. My daughter, traveling solo, experienced the the latest encounter of waiting in line at Heathrow so extensive to check in that she missed the checkin by two MINUTES although the plane was on the gate for an additional 45 minutes. The agent, And that i use that word generously, expected she purchase Yet another ticket for the later flight in a expense of a further $300. Then proceded to inform her the seat will be assigned in the gate. Okay, challenge fixed. You think that! If the gate is assigned she goes to get her seat assigned and also the ‘AGENT’ who'd not make it possible for her on the initial flight cancelled her seat on both of those the main and second flight immediately after getting her cash! So she wasn’t off that 1st flight yet, THE AGENT took her off! And now she wasn’t on the second flight for which she compensated further funds. Fortunately we ended up in interaction and she or he spoke using a supervisor who released a seat to her. When she asked who experienced cancelled the her reservation, they mentioned they didn't know. This all happened within a 3 hour interval. She last but not least boarded quarter-hour ahead of departure, I hope. So my spouse and I contacted American Airlines to substantiate if she was capable of get on the aircraft and who experienced cancelled her flight, considering the fact that there was a financial transaction and no monetary transaction transpires without a document of who designed it, one would Assume, for accounting and theft protection uses by yourself. My husband named very first and spoke to JAYNE FUENTES, a supervisor who after a extensive discussion gave us NO Data. She could not tell us if my daughter bought a seat about the flight, received on the aircraft, or who bungled the additional invest in. She seriously said that ‘they are open terminals and they do not sign up that is scheduling or accepting payment for a seat reservation.’ Which is exact accounting for yourself. So my partner thanked her politely for all her help at which position I stated JAYNE FUENTES instructed us nothing at all she was of no help in the slightest degree. Then I known as American Airlines and spoke to a different supervisor, JANE Grey, a one that should not be allowed to remedy phones in the jail.
Just two months ago I'd a flight from albany new york to turtle Beach front with prevent in Charlotte we landed one hour twenty minutes afterwards we hook up to your terminal I had two hours lay more than I operate from one stop to the opposite to my gate the airplane continues to be connected but the individual explained I look at these guys needed to visit shoppers service they notify me there isnt any rooms nascar is in town had to camp out I the airport till morning she claimed they should have delayed that flight foodstuff courts are closed I still experienced time to get on but she walked away I don’t Assume I'll fly American any more we nonetheless experienced time
Possessing just completed (3/18) a flight from Miami Airport to Philadelphia, we identified which the service within the Miami Airport by the American Airline men and women was not per economical or Qualified service. We were given incorrect Instructions to our Test-in place, nevertheless when we experienced to get in line for any safety check. We have been sent to the wrong site for that purpose.
On Jan tenth 2014, we experienced a return flight from Miami to Seattle. This was a immediate flight which ought to have been six.5 hrs. We boarded about thirty min late, only to listen to within the captain that we ended up however expecting fuel and still did not have confirmation as to when, but that it will get a minimum of 20 min to refuel. Last but not least just after 1 hour over the airplane, we had refueled, only to hear that an armrest was damaged and we were awaiting a maintenance. We had been within the plan for 1.five hrs, prior to acquire-off. WHY, would you board passengers on that extensive of a flight BEFORE refueling, Specially not having an ETA for your gas?
Tomorrow, on my BIRTHDAY, I’ll deal with your 3rd share allocation being a Particular birthday current from all of you and tank you since-